Privacy Policy

The Privacy Policy of Climaeco (website climaeco.es) applies to personal data provided by the company's customers, both for the provision of various services (sale and installation of climate control equipment) and for other interactions in electronic format, as well as for customer participation in company promotions, technical support, and warranty service.

Climaeco reserves the right to make changes and additions to the current provisions of the Privacy Policy; such changes and additions will take precedence over existing provisions. Please note: services provided by Climaeco may contain links to third-party resources that have their own private information protection policies. In such cases, Climaeco is not responsible for the content or compliance with the privacy policies of any third-party company. By providing personal data to Climaeco, the customer gives full consent to its processing by the methods provided for in the current provisions of the company's Privacy Policy.

Procedure for collection, storage, and destruction of personal data

Climaeco collects personal data only with the user's consent and exclusively to provide the customer with a service or utility that requires private information: online store purchases, installation requests, participation in promotions, warranty, and maintenance service. To prevent the leakage of customer personal data, Climaeco uses a full range of information security measures (technical and organizational).

The maximum storage period for customer personal data is 75 years from the moment the company receives the private information. In other cases, the company retains customer personal data until the termination of its activities.

The destruction, anonymization, or blocking of personal data (or part of it) is carried out to exclude the possibility of further processing of such information.

Climaeco collects customer personal data in the following categories:

Technical information:

• access time and IP address;
• referral sources to the company's Internet resource;
• web pages visited by the user;
• advertising banner views;
• other technical information provided by the user's browser;
• customer's phone number (in case of calling the numbers indicated on the company's website).

When registering on the website www.climaeco.es, the company collects personal information from the customer necessary for user authentication, personalization of services, order delivery, and feedback:

• username;
• e-mail, phone number, and address (in case of equipment delivery or an engineer's visit to the site);
• date of birth (in case of participation in loyalty programs and receiving personal discounts);
• personal account password.

Information about user actions:

• details of agreements and contracts between the customer and the company;
• information about inquiries and communications sent to the company;
• data about products (air conditioners, solar panels, components) purchased by the customer and services the customer has used;
• payments made and other financial information provided for by Spanish legislation.

Purposes of processing Climaeco customers' personal data:

• product sales and provision of installation/maintenance services;
• considering customer preferences when developing new offers;
• informing the customer about promotions, discounts, and special offers through electronic newsletters;
• communication with the customer.

Climaeco does not provide customers' personal data to third parties, except in the following cases:

• obtaining direct consent from the user to transfer their personal data to a third party;
• at the request of law enforcement agencies in accordance with current Spanish legislation;
• merger or acquisition of the company.

Use of Cookies and web beacons by the climaeco.es website

Cookies enable the collection of the following information about the customer: IP address, operating system, browser type, referring site addresses. This is necessary to improve the quality of services provided to the customer (saving the password on the www.climaeco.es website when closing the browser, traffic analysis, etc.). Web beacons serve to graphically reflect anonymous information about users on the site (visitor/view counters on the site). If desired, the customer can prevent the tracking of their actions at any time by disabling Cookies in their browser settings.

User rights regarding personal data

All Climaeco customers have the ability to edit their personal data in their personal account. Should the user wish to stop the processing of their personal data, the customer must contact Climaeco customer support via the contacts indicated on the website.